effective date September 1, 2019
Owner and Data Controller
Edspora, operating under Mill Road Consulting LLC
Address – San Jose, California, 95120
Tax ID – 81-3376837
Owner contact email: firstname.lastname@example.org
Edspora and its Affiliates (collectively, “Edspora”, “we” or “us”) know that you care about how the personal data we receive about you is used and shared, and we take your privacy seriously. This policy sets out how we handle your personal information if you’re an Edspora user or visitor to our Sites. It shall refer collectively to www.edspora.com as well as the other websites that the Edspora (the “Sites”) operates and that link to this Policy.
By using the Edspora.com website and/or making online purchases of products, you agree to the terms and conditions of Edspora’s Policy.
This Privacy Notice does not apply to the practices of third parties that Edspora does not own or control, or to individuals that Edspora does not employ or manage.
In this Policy we will explain:
We collect certain information about visitors and users of our Sites.
Information from buyers. The most common types of information we collect include things like: user-names, member names, email address, telephone number, other contact details, information about your computer and about your visits to and use of this website (these are information about your browser, your IP address, your general location as determined by your IP address and provided by your browser) your responses to surveys that we might ask you to complete for research purposes, payment information such as payment agent details, transactional details, support queries and web analytics data, information that you provide when you fill in forms on our Websites. We use this information to respond to your requests or correspondence, and provide customer service, for statistical purposes and analysis for management purposes in order to administer the website or improve our products and services, to send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages, to prevent and address fraud, breach of policies or terms, and threats or harm.
Information from partners – We collect your name, company name, website, phone number(s), address, business type, email address, and information from merchant processors like PayPal email address or ID etc. We use this information to work with you, confirm your identity, contact you, pay you and to screen for risk, fraud, or other similar types of issues, to send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages.
Information from website visitors – We collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device, support queries, and web analytics data. We also collect personal information submitted by you via any messaging feature available from any of our websites. From chat support users, we collect your name, email address, information about the device and browser you use, chat transcript, and other personal information you provide us during our chat. Pursuant to our Terms of Service, we may request additional documentation from you during our chat to verify your identity.
How we collect personal information
We collect your personal information when you provide it to us when you complete membership registration and buy or provide items or services on our Sites, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.
We collect personal information automatically as you navigate through the Sites or through the 3rd party when you use services associated with the Sites.
You may be asked to provide your personal information while working with our partners, or service providers, like server access details etc.
Personal information we collect about you from others
Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular: financial and/or transaction details from payment providers (in order to process a transaction)
third party service providers (like Google, Facebook), which may provide information about you when you link, connect, or login to your account with the third party provider and they send us information such as your registration and profile from that service. The information varies and is controlled by that service provider or as authorized by you via your privacy settings at that service provider; and other third party sources/ and or partners, whereby we receive additional information about you (to the extent permitted by applicable law), such as demographic data or fraud detection information, and combine it with information we have about you. For example, fraud warnings from service providers like identity verification service.
How does Edspora use personal information
We will use your personal information:
To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the Sites, like where you purchase a subscription.
Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:
Where you give us consent:
providing you with marketing information about products and services which we feel may interest you;
For purposes which are required by law.
For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
When we disclose your personal information
Where we transfer and/or store your personal information
Edspora has its headquarters in the United States and is supported by various affiliated group companies (the “support companies”) throughout the world. The support companies only provide an internal supporting role to and for the benefit of Edspora. We do this on the basis of your consent to this policy. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.
How long we keep your personal information
How we keep your personal information secure
We take appropriate technical and organizational measures to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction, including:
How you can access and manage your personal information
You can access your personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us for any of our Sites at any time. To make an access or correction request, contact us. You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below. These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent. Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional. If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country:
Marketing Choices regarding your personal information
Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself or contact us via email@example.com.
You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.
We make also use a technology called web beacons to collect general information about your use of our website and your use of special promotions or newsletters. The information we collect by web beacons allows us to statistically monitor the number of people who open our emails. Web beacons also help us to understand the behavior of our customers, members, and visitors.
Public Information and Third Party Websites
We display customer testimonials on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org
We have public blogs on our Websites. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us direct per email email@example.com. If we are unable to remove your information, we will tell you why.
Social media platforms and widgets
Our Websites include social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. We also maintain presences on social media platforms including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
Links to Other Sites
If you click on a link to a third-party site, you will leave our site and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as us. We encourage you to review the privacy statements of any other service provider from whom you request services.
Our Websites and Services are not intended for children under 18 years old without a parent/guardian supervision at all times. No one under age 18 years old may provide any personal information to or on the Websites and Services without their parent/guardian supervision and approval. We do not knowingly collect personal information from children under 18 years old without parental/guardian consent and supervision. If you are under 18 years old, do not use or provide any information on our Websites or Services including on or through any of their features, register on the Websites or Services, make any purchases through the Websites or Services, use any of the interactive or public comment features of our Websites or Services, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use without parent/guardian supervision at all times. If we learn we have collected or received personal information from a child under 18 years old without parent/guardian consent and supervision, we will delete that information without undue delay. If you believe we might have any information from or about a child under 18 years old, please contact us using the information in the “Contact Information” section below.
We will respond to all requests, inquiries or concerns within thirty (30) days.
English Version Controls
Non-English translations of this Policy are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls. Request data at firstname.lastname@example.org.